Supported Employment Training for Persons with Disabilities (SET) - Richmond Customer Service

Introduction

Richmond Customer Service provides supported employment training for people in recovery and persons with disabilities.  In addition to regular vocational training, the service enhances service users’ capabilities and employability through interview preparation and interpersonal communication skills training, prepare them for potential advancement to open employment.  Follow-up counselling is also provided after employment to help service users reintegrate into society through meaningful work.

Purpose

1. To promote good community care practice in the field of mental health
2. To provide support and vocational rehabilitation services to people suffering from mental and emotional disturbance.

Objectives

1. To provide service users with job-related training and employment arrangements
2. To implement work opportunities that simulate open employment models

Services Provided

1. Individual counselling and group activities
2. Vocational skills training and vocational assessments
3. Job finding and matching, on-the-job coaching and follow-through support
4. Job attachment and job trial schemes

Training Provided

1. Car wash and cleaning
2. Delivery
3. Retailing
4. Transportation
   (Type of training will be adjusted depending on the market needs.)

Staffing

Our team includes registered social workers, marketing officers, training assistants, and programme assistants etc.

Who Can Apply

1. People in recovery and persons with disabilities who are aged 15 or above
2. Motivated to work and willing to participate in vocational training and related activities
3. Assessed by a psychiatrist as suitable for vocational training or open employment (for applicants in recovery)
4. Stable mental condition and good health
5. Capable of self-care
6. No habits of alcohol abuse, drug use, substance abuse, gambling, or serious violent or disruptive behaviour

How To Apply

1. Referral through the Social Welfare Department’s “Central Referral System for Rehabilitation Services” by a referrer (e.g., medical social worker), or
2. Direct application or referral to the Centre by referrer
3. Upon receiving a formal application, the Centre will arrange an interview and assessment with the applicant and/or their family
4. The result will be communicated in writing to both the applicant and the referrer

Length of Stay

The Service conducts regular assessments to review the duration of service for each service user.

Discharge or Withdrawal of Service

1. Service users may apply to withdraw from the service at any stage
2. If a service user successfully gains employment or finds a more suitable service, the Service will arrange for referral or withdrawal accordingly

Fees

Basic services are free of charge.  Fees may apply to specific groups or activities.

Office Hours

Monday to Friday: 9:00 AM – 5:45 PM
Saturdays, Sundays, and Public Holidays: Closed

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